How we collect, use and protect your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Contact details (name, email, mobile), property addresses and details you supply, order and payment metadata (card details are processed by our payment provider and never stored by us), and standard website analytics.
To prepare and deliver your valuation, to route your order to an appropriate registered valuer, to deliver reports by email, to provide support, and to meet our own record-keeping obligations.
The registered valuer preparing your report, our payment processor, our email delivery provider, and property-data providers as needed to prepare the report. We do not sell personal information.
Valuation records are retained for the period professional standards and law require valuers to keep working papers. You may request deletion of marketing data at any time.
Data is encrypted in transit and at rest. Access is limited to staff and valuers who need it for your order. Payment card data never touches our servers.
We run our own website analytics to understand how this website is used and to improve it. It records the pages you view, the links and buttons you click, how far you scroll and how far you get through our order and contact forms, never what you type into them. It uses two first-party cookies set by this website: vt_vid, a random visitor identifier kept for up to 13 months, and vt_sid, which identifies a single visit. Analytics event records are kept for up to 13 months and visit summaries for up to 25 months. This information is not sold and is not used for third-party advertising. If your browser sends a Do Not Track or Global Privacy Control signal, we collect no website analytics at all. You can also opt out below: opting out stops our website analytics in this browser and deletes the analytics history we hold for it on this website.
You may request access to or correction of your personal information at any time via the Contact page. Complaints are handled within 30 days; unresolved complaints may be referred to the OAIC.